Our House Cleaning Policies

• Cancellation Policy

  TEG cleaning recognizes that occasionally a client may need to cancel his or her cleaning appointment. If you need to cancel your appointment, please call 613-897-1207 or email info@theverythinggirls.com . We ask for a minimum of 24 hours notice for all cancellations. Insufficient or lack of cancellation notice may result in a $50 cancellation fee.

• Payment Policy
  

  All payments are due in full upon completion of each appointment. The Everything Girls reserves the right to discontinue services for lack of payment. A late payment fee and administration fee will apply on overdue accounts and/or returned cheques.

• Peace-of-Mind Policy
  

  All of our employees are fully insured. To protect your privacy and well being, all of our employees have also signed a legally enforceable Confidentiality and Non-competition Agreement.

  All of our employees are required to read a printout of cleaning instructions specific to your house before they start their routine. In a typical printout, they find instructions pertaining to cleaning special surfaces, your preferences, and other useful information that can help them to clean your house to your liking. If you have any information that you would like included in your file, please let us know.

• Information Regarding Valuable Possessions
  

  When reporting the special items, please indicate if you want them cleaned and, if yes, then how you would like them cleaned.

  If you choose not to report your valuables, then we ask that you protect them or put them in a safe place to prevent accidents. You should also put away all jewelry pieces left out as they could be sucked into the vacuum cleaner or accidentally dropped into the sink during cleaning.

• Safety Information

  Safety and health of our employees is very important to us. All of our employees are instructed not to touch/clean any areas or items they deem unsafe.

• Privacy Policy
  • What information do we collect?
    We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
  • What do we use information for?
    To personalize your experience (your information helps us to better respond to your individual needs).
    
    To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
    
    To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent).
    
    To send periodic emails (the email address you provide for order processing, will only be used to send you information and updates pertaining to your order).
    
    
  • How do we protect information?
    We implement a variety of security measures to maintain the safety of your personal information when you place an order or access personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
  • Third party links
    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites..
  • Your consent.
    By using our site, you consent to our privacy policy.
  • Changes to our Privacy Prolicy.
    If we decide to change our privacy policy, we will post those changes on this page.
  • Contact us
    If there are any questions regarding this privacy policy you may contact us using the information below.
    
    The Everything Girls Inc.
    323 Chapel, Unit #3
    Ottawa, ON   K1N 7Z2
    613-897-1207
    info@theeverythinggirls.com